London Man And Van Service Terms and Conditions
These Terms and Conditions set out the basis on which London man and van services are provided. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. The purpose of this document is to define the responsibilities of both parties, explain how bookings are made, describe payment arrangements, set out cancellation rules, and clarify the limits of liability. It also explains how waste and disposal matters are handled in line with applicable UK requirements.
Man and van London services are usually flexible and practical, but they still depend on accurate information, reasonable access, and timely cooperation from the customer. If any information changes after booking, the customer must notify us as soon as possible. Failure to do so may affect scheduling, pricing, vehicle suitability, or the ability to complete the job safely and efficiently.
These terms apply to all standard transport, collection, delivery, loading, unloading, and related labour provided by the business, whether the work is for a single item, part-load, or larger household or office move. They are written to support a fair and straightforward service relationship and should be read alongside any booking confirmation or written quotation. 
Booking Process
Bookings may be made by submitting the requested service details and awaiting confirmation. A booking is only considered accepted once the company has issued confirmation, whether in writing or by another clear method. Until that point, availability is not guaranteed. The customer should provide complete and accurate information about the collection and delivery addresses, item list, access conditions, loading requirements, timing preferences, parking restrictions, and any special handling needs.When preparing a quotation, we may rely on the customer???s description of the goods and the job requirements. If the actual work differs from the information supplied, the final price, required vehicle size, or number of workers may need to be adjusted. London man and van service quotations are normally based on the facts presented at the time of booking and may be revised where there is a material change in scope, weight, volume, access, waiting time, or additional stops.
Customers are responsible for ensuring that all items are ready by the agreed start time and that access is lawful, safe, and suitable for the vehicle and personnel. Where permits, lifts, keys, codes, or other access arrangements are needed, these should be arranged in advance unless otherwise agreed. 
If the customer is not present, an authorised representative must be available to give instructions, approve any necessary decisions, and confirm completion where required.
Payments and Charges
All charges will be confirmed at the time of booking or in the relevant quotation. Prices may be based on hourly rates, fixed fees, distance, labour, vehicle size, waiting time, or a combination of these factors. Unless stated otherwise, quoted amounts are exclusive of any additional charges that arise due to circumstances not disclosed at booking. Such charges may include congestion caused by delays, extra labour, stair carries, ferrying goods over long distances from the vehicle, parking penalties caused by customer-provided instructions, or waiting beyond the agreed period.Payment terms will be specified in the quotation or invoice. In many cases, payment is due on completion of the service, though a deposit, part-payment, or advance payment may be requested for certain jobs, especially where supplies, reserved time, or extended travel are involved. The customer agrees to pay all sums due in full without deduction unless the company has agreed otherwise in writing. If payment is made by bank transfer or another non-cash method, the funds must clear in accordance with the stated timeframe.
If a customer disputes an invoice, they should raise the issue promptly and provide clear reasons and supporting information. Unresolved amounts may remain payable to the extent they reflect the service properly provided. We reserve the right to suspend future work, decline further bookings, or recover outstanding balances where payment has not been made in line with agreed terms.
Cancellations, Delays, and Rescheduling
Cancellations should be made as early as possible. Where a booking is cancelled after confirmation, a cancellation charge may apply depending on the notice given, the time reserved, the costs already incurred, and whether the service provider has been prevented from accepting other work. Short-notice cancellations are more likely to attract a fee, particularly where the vehicle, crew, or route has already been allocated.If the customer requests a change to the date, time, address, or service scope, the company will try to accommodate the request but cannot guarantee availability. Rescheduling may be treated as a cancellation followed by a new booking if the change is substantial or if resources have already been committed. The same principle may apply if access details, item descriptions, or load expectations change significantly after confirmation.
We will make reasonable efforts to arrive within the agreed window, but times are estimates unless explicitly guaranteed. Delays may occur because of traffic, weather, road closures, vehicle issues, or earlier jobs overrunning. If a delay is caused by the customer, including late access, incomplete preparation, or missing information, waiting time may be charged. If the customer is not ready and the job cannot proceed within a reasonable period, the booking may be treated as cancelled and relevant charges may apply. 
Liability and Customer Responsibilities
The company will use reasonable care and skill in carrying out the service. However, liability is limited to losses directly caused by our negligence or breach of these terms, and only to the extent permitted by law. We do not accept responsibility for indirect losses, loss of profits, business interruption, emotional distress, or any consequential damage not reasonably foreseeable at the time of booking.The customer must ensure that items are properly packed, secured, and suitable for transport unless we have agreed to pack them ourselves. Fragile, valuable, antique, electronic, or irreplaceable items should be declared in advance so that appropriate handling can be discussed. Unless expressly agreed, we are not responsible for pre-existing damage, poor packaging, hidden defects, or deterioration resulting from the condition of the item itself.
Where our team assists with lifting or carrying, the customer must disclose any risks, including unsafe stairs, unstable flooring, restricted access, heavy items, or items that require specialist equipment. We may refuse to move any object that appears dangerous, excessively heavy, unlawful to transport, or likely to cause injury or damage. Man and van London operations depend on safe working conditions, and our team may stop work if conditions become unsafe.
Damage, Claims, and Insurance
If damage or loss is alleged, the customer should report it as soon as reasonably possible and provide photographs, item descriptions, and any other relevant evidence. Claims should be limited to the item affected and must relate to damage caused during the service. We may request inspection of the item and supporting documents, including proof of value and proof of pre-service condition where available.Any compensation, if due, will generally reflect the reasonable cost of repair or replacement, taking into account depreciation, age, and condition. We do not accept responsibility for items packed by the customer unless damage can be shown to have resulted directly from our handling and not from inadequate packing or prior defects. Where items are transported by the customer???s instruction despite obvious risk, liability may be reduced or excluded to the extent permitted by law.
It is the customer???s duty to remove small, loose, or personal items from furniture, appliances, boxes, or vehicles before collection unless otherwise agreed. We cannot be responsible for money, keys, documents, jewellery, or similar valuables left inside items that are handed over for transport. Customers should also ensure that disassembly or reassembly requirements are stated in advance if such work is expected.
Waste, Disposal, and Regulatory Compliance
Where the service includes removal of unwanted items or waste, all waste must be described accurately at the time of booking. The customer confirms that they have the legal right to dispose of the items and that the goods are not hazardous, prohibited, or subject to special controls unless specifically agreed in writing. The business may refuse to handle materials that fall outside its licence, insurance cover, or permitted operating conditions.Waste collection and disposal must comply with applicable UK waste regulations, including duty-of-care requirements where relevant. The customer must not include items such as asbestos, chemicals, clinical waste, pressurised containers, oils, solvents, or other regulated substances unless prior approval has been given and the correct arrangements are in place. If restricted waste is discovered after arrival, the job may be suspended, additional charges may apply, or the prohibited waste may be left behind.
Any items accepted for disposal will be handled in a lawful and responsible manner. The customer agrees that once waste has been collected for disposal, title and responsibility may transfer in accordance with the service arrangement, subject to any applicable legal obligations. Misdescription of waste, concealment of hazardous materials, or failure to disclose special disposal requirements may lead to cancellation, extra fees, and liability for any resulting loss, fine, claim, or expense.
Access, Parking, and Property Conditions
The customer must ensure there is suitable access for the vehicle and a safe working environment for loading and unloading. This includes making reasonable arrangements for parking, entry, lifts, stair use, and any property-specific restrictions. If parking is unavailable or restricted and the job cannot be completed without incurring extra costs, those costs may be passed on to the customer where lawful and appropriate.Any obstacles that could delay the work should be disclosed in advance, including narrow entrances, low ceilings, long carries, restricted hours, controlled access, or landlord requirements. If the service cannot be delivered as planned because of access difficulties not previously disclosed, the company may charge for the time already spent and any unavoidable costs incurred. The customer remains responsible for obtaining permission where required for access to premises, shared spaces, or loading areas.
We may refuse to enter areas that pose health and safety concerns or that are likely to damage property or vehicle equipment. This includes poor lighting, slippery surfaces, unsecured pets, unstable structures, or unsafe loading points. In such circumstances, the team may ask the customer to rectify the issue, provide additional help, or accept an alternative method of loading if available.
Force Majeure and Service Interruptions
The company is not liable for failure or delay in performance caused by events outside its reasonable control. This may include severe weather, road accidents, strikes, fire, flooding, government restrictions, civil disorder, vehicle breakdown, public transport disruption affecting staff, or other unforeseeable events. In such cases, we will try to rearrange the service or provide an alternative solution where feasible.If performance is delayed or prevented by a force majeure event, charges may be adjusted fairly to reflect work already completed or unavoidable expenses already incurred. We will not be responsible for any additional losses arising from the interruption, provided that reasonable efforts are made to resume or reschedule the job. Customers are encouraged to keep their own contingency plans where time-sensitive moves or deliveries are involved.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. All other exclusions and limitations apply only to the fullest extent permitted by law and should be interpreted accordingly.
Governing Law and General Provisions
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to the service, quotation, booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. A failure by the company to enforce any right or provision on one occasion does not mean that right is waived. Any variation to these terms must be agreed in writing and should be read together with the booking confirmation and any specific service instructions.
These terms are intended to provide clarity and fairness for all customers using London man and van service solutions. By proceeding with a booking, the customer agrees to cooperate in good faith, provide accurate information, and act reasonably so that the service can be completed safely, lawfully, and efficiently.